Clients purchasing immigration consultation services agree that they will have to enter into a retainer agreement with the RCIC, as required by the College of Immigration and Citizenship Consultants (CICC). The retainer agreement includes all the applicable terms and conditions including refund policies.
By purchasing our services, the client acknowledges that the granting of a visa or status and the time required for processing this application is at the sole discretion of the government and not the RCIC. Furthermore, the client acknowledges that fees are not refundable in the event of an application refusal.
In the event where the services agreed upon and described in the retainer agreement are only partially delivered, any payments for services that have already been rendered are not refundable, whether this occurs due to termination of the retainer agreement or a government decision to refuse the application or to decline selecting the application for further processing.
Payment amounts made for services that have not yet been rendered will be refunded by bank, less an administrative fee of 15% for file closure, transfer of client property (if any), and to cover banking fees.
The client agrees that fees for services that have already been rendered are not refundable under any circumstances.
We have a 30-day refund policy, which means you have 30 days from the date of purchase to request a refund. To request a refund or for any questions, please contact us at firstname.lastname@example.org.
We will notify you once we’ve received your refund request, and let you know if the refund was approved or not. Please remember it can take some time for your bank or credit card company to process and post the refund.